Girl Starts Marketing Career |
A 25 year old college student begins her career in marketing. This blog is the personal documentary of all the things she realizes along the way. * My employer's names are kept confidential * |
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Publisize Your Outstanding Customer Service Skills by Using Twitter
Below you will see the Twitter profile of a company named Intense Debate. I’m working on installing their program so I can have comments on this blog. It wasn’t working so I decided to see if anyone on Twitter knew how to use it (and because I wanted to tweet something since I hadnt in awhile). I tweeted “Anyone experienced with Intense Debate? Having probs installing to my blog.”
As you can see the company follows up when their name is tweeted and the message isn’t good. The company responded for all to see by Tweeting @ me with an offer to help. By doing so they publisize their commitment to customer service. To me it looks like they actively pursue opportunties to help. Their responses are varied and personable; it appears genuine. That’s important because here you will see their profile consists of mainly customer service responses, and having the same response wouldnt give as great an image. They should say more than just customer service repllies though, but all-in-all smart thinking!
Follow me on Twitter: GirlMarketsSelf
